Frequently asked questions
You do not need to have a Paypal account to purchase. Simply click Paypal, then click "Pay with debit or credit card."
Processing & shipping & tracking numbers.
How long before I see result?
Refunds & returns.
Customer Service Inquiry
USPS lost my package/stolen package
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All orders take 5-10 business days to process due to products made fresh bi-weekly. Then about 3 days shipping time via USPS.
Tracking numbers are sent to emails once shipped.
Due to no preservatives in Pretty Melanin skincare line, everything must be kept at room temperature (70 degrees Fahrenheit). Each jar has a 3-month shelf life (guaranteed freshness).
No Refunds & No Returns Policy.
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