Frequently asked questions

Payment Inquires.

You do not need to have a Paypal account to purchase. Simply click Paypal, then click "Pay with debit or credit card."

Processing & shipping & tracking numbers.

Orders take about 5-10 business days to process before they are shipped out. 1. Once your shipping label is made you will receive an email that your order is about to be dropped off at USPS with a tracking number saying "Label created". 2. Once your package is dropped off at USPS they will scan your bar code and your tracking number will show updates and estimated delivery time (usually 3-5 days for United States).

How long before I see result?

With consistent use and recommended diet change, customers usually report seeing visible results in a month! It all depends on the consistency, diet, and products you've purchased.

Refunds & returns.

We have a strict no refund and no return policy. If there is an issue or concern with your order, please email us and we will do our best to rectify the matter. We are known for top rated customer service. We are here to help you.

Customer Service Inquiry

Please contact our customer service rep via email: We are more than happy to assist you with any questions or concerns you may have. Please give us 2 business days to get back to you as we assist emails on a first come first serve basis.

USPS lost my package/stolen package

At check out signature upon delivery has been added to ensure the package is delivered to you directly. You are liable to file a claim with USPS or risk lost/stolen package if otherwise.

For general information or inquiries concerning your order please contact us at:

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All orders take 5-10 business days to process due to products made fresh bi-weekly. Then about 3 days shipping time via USPS.

Tracking numbers are sent to emails once shipped.

Due to no preservatives in Pretty Melanin skin care line, everything must be kept in room temperature (70 degrees Fahrenheit). Each jar has a 3 month shelf life (guaranteed freshness).


No Refunds & No Returns Policy.


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