Frequently asked questions
Processing & shipping & tracking numbers.
How long before I see result?
With consistent use and recommended diet change, customers usually report seeing visible results in a month! It all depends on the consistency, diet, and products you've purchased.
Refunds & returns.
We have a strict no refund and no return policy. If there is an issue or concern with your order, please email us and we will do our best to rectify the matter. We are known for top rated customer service. We are here to help you.
Customer Service Inquiry
USPS lost my package/stolen package
At check out signature upon delivery has been added to ensure the package is delivered to you directly. You are liable to file a claim with USPS or risk lost/stolen package if otherwise.
For general information or inquiries concerning your order please contact us at:
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All orders take 5-10 business days to process due to products made fresh bi-weekly. Then about 3 days shipping time via USPS.
Tracking numbers are sent to emails once shipped.
Due to no preservatives in Pretty Melanin skin care line, everything must be kept in room temperature (70 degrees Fahrenheit). Each jar has a 3 month shelf life (guaranteed freshness).
No Refunds & No Returns Policy.